JLM Privacy Policy

At JLM, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Personal Information

Name and email address (when you contact us or book services)
Phone number and contact information
Project details and requirements
Payment information (processed securely through third-party providers)

Automatically Collected Information

IP address and browser information
Pages visited and time spent on our website
Device information and operating system
Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide and maintain our creative media services
To communicate with you about your projects and bookings
To process payments and manage billing
To improve our website and services
To analyze website usage and trends
To comply with legal obligations

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

With your explicit consent
To comply with legal requirements or court orders
To protect our rights, property, or safety
To trusted service providers who assist us in operating our website and providing our services

4. Data Security

We implement appropriate security measures to protect your personal information:

Encryption of data in transit and at rest
Regular security assessments and updates
Access controls and authentication measures
Secure hosting and database management

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

Essential Cookies: Required for basic website functionality
Analytics Cookies: Help us understand how visitors use our website
Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences.

6. Your Rights and Choices

You have the following rights regarding your personal information:

Access: Request a copy of your personal data
Correction: Update or correct inaccurate information
Deletion: Request deletion of your personal data
Portability: Receive your data in a portable format
Objection: Object to processing of your data
Withdrawal: Withdraw consent at any time

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Client project data is retained for up to 5 years for service continuity, and contact form submissions are retained for up to 3 years for customer service purposes.

8. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: support@jlm.com.ng

Website: www.jlm.com.ng